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Frequently Asked Questions
Ordering
How do I place an order on Passbox?
How do I place an order on Passbox?
Browse through our product categories, select the medical device you need, and
click on "Buy Now" or "Rent Now." Add it to your cart, proceed to checkout, and follow the payment instructions.
Can I order multiple products in one transaction?
Can I order multiple products in one transaction?
Yes, you can add multiple items to your cart and place a combined order
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Modifications or cancellations are allowed within 24 hours of placing the order.
Contact our support team for assistance.
What payment methods are accepted on Passbox?
What payment methods are accepted on Passbox?
We accept credit/debit cards, UPI, net banking and popular digital wallets.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically shipped within 1-2 business days and delivered within 3-7
business days, depending on your location
Can I track my shipment?
Can I track my shipment?
Yes, you will receive a tracking link via email or SMS once your order is shipped.
Do you offer expedited shipping?
Do you offer expedited shipping?
Expedited shipping options are available for certain products. Check during checkout for availability.
What are the shipping charges?
What are the shipping charges?
Shipping charges vary based on the product size, weight, and location. You’ll see the exact cost at checkout.
Do you ship internationally?
Do you ship internationally?
Currently, we ship within [specific country]. International shipping is not
available at this time.
Returns and Refunds
What is the return policy on Passbox?
What is the return policy on Passbox?
Products can be returned within 7 days of delivery, provided they are unused and
in their original packaging.
How do I initiate a return?
How do I initiate a return?
Contact our customer service team via the “Help” section in your account dashboard or email us at [email address].
Are there any products that cannot be returned?
Are there any products that cannot be returned?
Yes, certain hygiene-related items and consumables are non-returnable. Please
check the product description for return eligibility.
How are refunds processed?
How are refunds processed?
Refunds are processed within 5-7 business days after the return is approved. The amount will be credited to your original
payment method
What if the product is damaged or defective?
What if the product is damaged or defective?
If you receive a damaged or defective product, notify us immediately. We’ll
arrange for a replacement or refund at no extra cost.
